Opened 15 years ago

Closed 15 years ago

#444 closed defect (invalid)

Keep spurious questions out of the ticket tracker

Reported by: wymsy Owned by: akaEdge
Priority: normal Milestone:
Component: Documentation Version:
Severity: normal Keywords:


There have been a lot of questions posted as new tickets lately that should have been posted in the forums, and I think I see the reason why. The blue navigation bar at the top of the forum page has a link for new tickets, but no link for new forum topic. It is very easy for a new visitor to the site to start a new ticket in the belief that he is still in the forums. Yes, there is a Post New Topic link, but it is down the page a bit and off to the side, and if someone sees the New Ticket link first they may stop looking for anything else.

The solution, imho, is to simply remove the New Ticket link from the top menu bar. We could also consider changing the Search Tickets to View Tickets, as a more general-purpose entrance into the ticket tracker, but that is secondary. If a message could be added to the Create New Ticket page similar to the one at the top of the forum page, that would help too.

Change History (3)

comment:1 Changed 15 years ago by gogo

  • Resolution set to invalid
  • Status changed from new to closed

Spurious tickets in the tracker, like this one you mean.

We unfortunatly don't have the ability to modify that top header with our freetrac account. Unless somebody wants to pay pythonhosting for a paid trac account, we have to live with it as is.

comment:2 Changed 15 years ago by wymsy

  • Resolution invalid deleted
  • Status changed from closed to reopened

I wouldn't characterize this as spurious. It was a well-intentioned suggestion to improve the tracker.

If the top header can't be changed, how about expanding the message section ("Do not use the forums to submit bug reports, feature requests or patches, submit a New Ticket instead.") to give better guidance on proper use of the tracker vs forums? Do you have access to that?

comment:3 Changed 15 years ago by gogo

  • Resolution set to invalid
  • Status changed from reopened to closed

We do not have the ability to change anything except the logo.

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